Work

Old Dominion University, University Libraries (Norfolk, VA)
Associate University Librarian (8/16 – Present)
  • Responsible for shared-leadership and oversight of all aspects of the University Libraries
  • Establish and conduct the Libraries’ assessment program; analyze the processes and outcomes of every aspect of the Libraries’ services, spaces, and operations
  • Develop a Libraries’ Student Advisory Council to establish a direct communication channel with students
  • Develop a repository for course syllabi
  • Lead and participate in the Libraries’ re-organization
University of Alabama, University Libraries (Tuscaloosa, AL)
Head, McLure Education Library/Associate Professor (8/14 – 8/16)
  • Set vison for the library, develop policy, and lead a team of faculty librarians and staff
  • Established and fostered partnership with the College of Education
  • Managed collection development, budget, staffing, services, and physical space of the Education Library
  • Collaborated with library and campus IT units to provide technology to users
  • Partnered with various units on campus to renovate the physical library space
  • Developed assessment strategies for data-driven and user-focused management
  • Led UA Libraries Strategic Planning as member of the Strategic Planning Team
Kansas State University, K-State Libraries (Manhattan, KS)
Research and Development Librarian/Assistant Professor (6/10 – 8/14)
  • Led and administered the library’s LibQUAL+ survey
  • Assessed customer experiences through qualitative and quantitative methodologies
  • Led the assessment consultation service and training for the library
  • Built and maintained a body of knowledge on customer preferences and behaviors, and experimented with new ideas and techniques to assess and improve customer service
  • Conducted and applied research to the creation of new products, services & practices
  • Initiated, led, and co-supervised the Undergraduate Diversity Internship program
  • Redesigned the library’s recruitment and retention strategies
Diversity Point Person (8/09 – 8/10)
  • Chaired the Library Inclusiveness Committee (LINC) (Library diversity committee):
    • Initiated and coordinated diversity programs in the library
    • Coordinated Black History Month Film Series – increased viewership by 100%
  • Represented the Libraries at university-wide diversity meetings
Multicultural Studies Librarian/Coordinator of the Multicultural Resource Center /Assistant Professor (1/09 – 6/10)
  • Performed subject specialist/liaison services for American Ethnic Studies, Leadership Studies, and English Language Program
  • Provided instruction, reference, virtual reference and research consultation to students and faculty.
  • Collection development in the interdisciplinary field of Multicultural Studies
  • Transformed the Multicultural Resource Center into a collaborative learning space
Florida State University – Strozier Library (Tallahassee, FL)
Public Services Graduate Assistant (8/07 – 6/08)
  • Provided reference, virtual reference, research consultation to a wide variety of patrons
Florida Dept of Business & Professional Regulations (Tallahassee, FL)
Intern – Hospitality Education Library and Resource Center (1/08 – 6/08)
  • Provided reference services to FSU faculty and students, and hospitality businesses
Hollins University – Wyndham Robertson Library (Roanoke, VA)
Media Center Library Assistant – (Summer 2007, Summer 2008)
  • Provided research, reference and circulation services to graduate film students and faculty